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Privacy Policy

Privacy policy – general

With the arrival of new communication tools and technology, it is necessary to pay particular attention to privacy. This is why we are committed to respecting the confidentiality of the private information we collect.

Here is the list of information we may collect:

  • First name
  • Address
  • Postal code
  • Email address
  • Telephone / fax number
  • Occupation
  • Name of employer or workplace/field of studies (for our training services only)

The personal information above is collected through forms and through your interactions with our website. We also use, as indicated in the following section, cookies and/or log files to collect information about you.

Forms and interactivity:

Your personal information is collected through the following form:

  • Website registration form

We use the information collected this way for the following purposes:

  • Information
  • To contact you

Your information is also collected when you interact with our website in the following ways:

  • Comments
  • Correspond with us

We use the information collected this way for the following purposes:

  • Information
  • To contact you

Right of Objection and Withdrawal

We are committed to providing you rights of objection and withdrawal regarding your personal information.

The Right of objection can be described as the possibility for web users to opt out of having their personal information used for any or all purposes for which it is collected.

The Right of withdrawal can be described as the possibility for web users to request that their personal information be removed, for example, from a distribution or mailing list.

To exercise this right, you can contact:

By mail : 2345 Bélanger street, Montréal, Qc, H2G 1C9

By email : [email protected]

Telephone: 514-723-3594

Form for request for deletion of personal information from a nominative list

Right of access

We are committed to recognizing a right of access and rectification to the persons concerned wishing to consult, modify, or even delete the information concerning them.

To exercise this right, you can contact:

By mail : 2345 Bélanger street, Montréal, Qc, H2G 1C9

By email : [email protected]

Telephone: 514-723-3594

Form for request for access to personal information


The personal information we collect is kept in a secure environment. Our personnel are required to respect the privacy of your information.

To ensure the security of your personal information, we rely on the following measures:

  • SSL protocol
  • Access management – authorized person
  • Access management – data subject
  • Network monitoring software
  • Computer backup
  • Login password
  • Firewall

We are committed to maintaining the highest level of confidentiality by integrating the latest technologies to ensure the confidentiality of your transactions. However, as no mechanism provides absolute security, some degree of risk is associated with the use of the Internet for transmitting personal information.

Google Analytics

Google Analytics is used on this site to provide administrators with anonymized statistics about users and their usage of the site in order to measure website usage and improve content and features as needed.


We are committed to respecting the legislative provisions set out in:

Legislation: Quebec

Privacy policy – Telephone service only


The personal information collected during intervention services are those provided by the service user directly.

The information collected during an intervention is that provided by the user of our services.

All telephone services provided by the Suicide Prevention Centre of Montreal (SPCM) are confidential. The SPCM records telephone calls from our clients for the purposes of customer service quality, dispute resolution and staff training and development. These recordings involve the collection of personal information, which is handled appropriately, from collection to disposal.

The SPCM complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) when recording calls, whether incoming or outgoing. Federal privacy legislation applicable to the private sector sets the ground rules for how companies must handle personal information during their business activities.

Who has access to your personal information?

Within the SPCM, only a few authorized individuals have access to the personal information you provide to us.

All service providers with whom we work are subject to privacy laws.

In certain situations, we may need to pass on certain information we have collected:

  • to persons authorized by law to access your personal information, in the exceptional cases provided for by law (e.g.: Coroner’s Office, judge, police).

In such cases, where we are obliged to provide certain information to third parties, their own privacy policies will apply.

Your personal information will not be shared with anyone other than those named above without your consent. The SPCM does not exchange personal information with other parties, nor does it sell this information to third parties.

How and where is your personal information stored?

All the information you give us is kept securely in Canada.

The SPCM makes every effort to protect your personal information. If you prefer not to provide us with personal information, you can still access a number of services, such as our anonymous chat and text intervention services. For the privacy policy for these services, please visit

How do you manage your personal information?

At any time, you have the right to access your personal information and request that it be corrected, updated or deleted. You may also withdraw your consent for your data to be used for the above-mentioned purposes. To do so, please send an e-mail to [email protected].

Security measures to protect your personal information

Personal information is information about a natural person that allows that person to be identified. For example, it could be your first and last name, your telephone number, the region where you live or your age. This information is confidential and is treated as such.

You are not required to provide any personal information to use most of our services. Furthermore, we do not collect any personal information without your consent. We collect only the information you choose to give us and that which is necessary for the proper operation of our services, in order to best meet your needs.