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Privacy Policy

Privacy policy – general

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information that we collect.

Personal information is information about an individual that makes it possible to identify them. This may include, for example, your name, telephone number, the region where you live, or your age. This information is confidential and treated as such.
You are not required to provide personal information in order to use most of our services. Furthermore, we do not collect any personal information without your consent. We only collect the information that you voluntarily choose to share with us and that is necessary for the proper functioning of our services, in order to best meet your needs and ensure your safety.

Here is the list of information we may collect:

  • First name
  • Address
  • Postal code
  • Email address
  • Telephone / fax number
  • Occupation
  • Name of employer or workplace/field of studies (for our training services only)

The personal information we collect is gathered through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to collect information about you.

Forms and interactivity:

Your personal information is collected through the following form:

  • Website registration form

We use the information collected this way for the following purposes:

  • Information
  • To contact you

Your personal information is also collected through the interactivity that may occur between you and our website, as follows:

  • Comments
  • Correspond with us

We use the information collected this way for the following purposes:

  • Information
  • To contact you

Access, Rectification, Withdrawal and Portability

We are committed to recognizing the right of access and rectification for individuals who wish to consult, modify, or delete information concerning them. Once your identity has been confirmed, you may request access to the personal information we hold about you, in accordance with legal requirements. A written request is required.

You also have the right to request the portability of your data, which means that we will provide you, upon request, with your personal information in a structured, commonly used, and machine-readable format, whenever technically possible.

To modify your information or to exercise your right to portability, please contact us promptly by phone or email to keep your file up to date.

We are committed to maintaining a high degree of confidentiality. However, since no mechanism offers maximum security, there is always some risk involved when transmitting personal information over the Internet.

To exercise these rights, you may contact us:

For any questions regarding the processing or updating of your personal information, or to share any concerns in this regard, please contact us at:

By email : [email protected]

Telephone: 514-723-3594

To submit a request for access to your information or for data portability, please complete this form : Consent Form

The person responsible for the protection of personal information will contact you within thirty (30) days following receipt of your email.

Data Retention and Anonymization

Retention Period

Your personal information is retained only for the period necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Anonymization

Some non-identifiable personal data may be retained by CPSM for strictly legitimate, serious, and statistical purposes. The anonymization process is carried out rigorously to ensure that individuals cannot be directly or indirectly identified. During this process, all identifiable data is removed so that only unique, non-identifiable data remains.

If you do not wish for your non-identifiable data to be retained by the organization for statistical purposes after the prescribed retention period, you may notify us by email at: [email protected]

Sharing Your Personal Information

In order to provide you with the services you have requested, we may share your personal information with trusted third parties, namely:

  • our service providers whose services have been retained to perform certain functions on our behalf (e.g., data processing, IT maintenance, website services, etc.).

Intended Use of Personal Information

We may use your personal information for the following purposes:

  • to identify you as a user of our website
  • to establish and maintain our business relationship with you
  • to provide services to you on an ongoing basis
  • to improve our service offering, including through use of this website
  • to prevent errors and fraud
  • to comply with our legal obligations

Use of Cookies

We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files stored on your computer when you visit our website. They contain information such as display language and certain browsing habits. These data are used for statistical purposes, as well as to enable certain features and facilitate your navigation.

The information collected through cookies is kept confidential at all times. You can disable or block cookies by adjusting your browser settings.

Links to Other Websites

Our website may occasionally provide hyperlinks to other sites. The information exchanged on these sites is not subject to this Privacy Policy, but to the privacy policies of those external sites, if any. We encourage you to review them before sharing your personal information.

Legislation

We are committed to respecting the legislative provisions set out in:

Legislation: Quebec

Privacy policy – Intervention

Telephone Intervention

The information collected during an intervention is that provided by the user of our services.

All telephone services of the Centre de Prévention du Suicide de Montréal (CPSM) are confidential. CPSM records the telephone calls of our users for purposes of customer service quality, dispute resolution, training, or staff development. These recordings involve the collection of personal information, which is handled appropriately from collection through to disposal.

CPSM complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) when recording calls, whether incoming or outgoing. This federal privacy law applicable to the private sector establishes basic rules for how organizations must handle personal information in the course of their commercial activities.

Digital Intervention

For the privacy policy related to these services, please consult: https://suicide.ca/fr/conditions-utilisation-et-politique-de-confidentialite.

Who can access to your personal information?

Within CPSM, only a few authorized individuals may access the personal information you provide to us.

All service providers with whom we work are subject to privacy laws.

In certain situations, we may be required to disclose some of the information collected:

  • to persons authorized by law to access your personal information, in exceptional cases provided for by law (e.g., coroner’s office, judge, police).

In cases where we are required to disclose certain information to third parties, their own privacy policies will then apply.

Your personal information will not be shared without your consent with anyone other than those mentioned above. CPSM does not exchange personal information with other parties and does not sell such information to third parties.

Data Retention and Anonymization

Retention Period

Your personal information is retained only for the period necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Anonymization

Some non-identifiable personal data may be retained by CPSM for strictly legitimate, serious, and statistical purposes. The anonymization process is carried out rigorously to ensure that individuals cannot be directly or indirectly identified. During this process, all identifiable data is removed so that only unique, non-identifiable data remains.

If you do not wish for your non-identifiable data to be retained by the organization for statistical purposes after the prescribed retention period, you may notify us by email at: [email protected]

How and where is your personal information stored?

All the information you provide to us is stored securely in Canada.

CPSM makes every effort to protect your personal information. If you prefer not to provide personal information, you may still access many services, such as the anonymous chat or text-based intervention service. For the privacy policy related to these services, please consult: https://suicide.ca/fr/conditions-utilisation-et-politique-de-confidentialite.

How do you manage your personal information?

At any time, you have the right to access your personal information and request that it be corrected, updated or deleted. You may also withdraw your consent for your data to be used for the above-mentioned purposes. To do so, please send an e-mail to [email protected].

Last Update : August 25th, 2025